Sound is not properly output from the master out terminals or headphones.

When Virtual DJ is launched the first time, set [Sound Setup] in the [Settings] menu at [CONFIG] in the order below.

Settings on Windows

1. [Input]: Select [MICROPHONE].

2. [Sound card]: Select [ASIO DRIVER] > [Pioneer DDJ ASIO].

Check [Ultra-latency ASIO].

3. [Outputs]: Select [HEADPHONES] >　[Master:Chan1&2/Headphones:Chan3&4].

Settings on Mac OS

1. [Input]: Select [MICROPHONE].

2. [Sound card]: Select [4-IN/4-OUT CARD] > [PIONEER DDJ-ERGO].

3. [Outputs]: Select [HEADPHONES] >　[Master:Chan1&2/Headphones:Chan3&4].

For details, see “Starting the system” of the Quick Start Guide or “(5) Basic Operation” in the operating instructions (on the driver CD-ROM).

*It may be necessary to redo the [Sound Setup] settings if the power of the DDJ-ERGO is turned on after launching Virtual DJ.

Wait until the DDJ-ERGO’s power is turned on and the startup illumination ends, then launch Virtual DJ.