Please check the following things.

1) Is the firmware the latest?

The firmware is system software program in DDJ-WeGO4.

Please update to the latest firmware to enhance the product's performance.

Please see the AlphaTheta Support page for the latest firmware version of DDJ-WeGO4.

2) Aren't the jog dials dirty?

Because the jog on this unit has a touch sensor, dirt or hand cream on your hand onto the jog would prevent the touch sensor from fully functioning.

3) Don't you use hand cream on your hands?

If hand cream is left on your hands, the jog dial may not respond.

Also, if the ingredients of hand cream remain on the jog dial, it may prevent the jog from detecting your hand touching the jog.

4) Does it react when you touch the jog dial while touching the metal part of the controller?

If it does not react, the controller may have a problem. Please report the problem to the service center nearby.

If it reacts, it may be affected by the devices connected to this controller. Please check and revise the locations and ground connection of such devices as a computer and an amplifier connected to this controller.

Jog Wheel functions

Articles

The JOG dial does not react even when touching it.