Sound skips, cuts, or is affected by noise. Why is this happening?

There are 4 main factors that can cause this and there are 4 possible countermeasures:

■Dust on the needle of a turntable when using DVS control
Dust may accumulate at the tip of the needle, resulting in sound skipping, etc. In this case, remove the dust from the tip of the needle.

■When buffer size is the cause
If the buffer size is too low, sound cutting or noise may occur.
You can adjust buffer size in Serato DJ Pro [Setup] < [Audio] < [USB Buffer size].
First, select a large value such as 20 ms. If the problem clears up, adjust to a value small enough that you can’t feel a delay (latency).
*The appropriate value depends on the system environment.

■When the connection or other equipment is the cause
An unstable connection with your PC/Mac may cause these problems.
To solve this, shut down your PC/Mac and disconnect all other USB devices and USB hubs.
Then, connect the DJM-S5 directly to a different USB port.

■When your system (PC/Mac) is the cause
The following may solve the issue:
- Quit all other applications
- Disconnect from the internet and exit security software
- Turn off wireless connections such as Wi-Fi or Bluetooth
- Turn off power-saving settings

If your computer's system doesn’t meet the requirements of Serato DJ Pro, it may cause the issue.
Read details on system requirements [serato.com].