I can't control rekordbox for Mac/Windows. Why not?

The CDJ-3000X might not be not properly connected, or rekordbox or your operating system might not be able to recognize the unit.

■ CDJ-3000X
Connect in the following sequence.
1. Connect the USB Type-C terminal on the rear panel of the CDJ-3000X to your PC/Mac with a USB Type-C cable.
2. Press the [SOURCE] button, then select [SOFTWARE CONTROL].
3. Start your DJ application.

If this does not improve the connection, try the following.

■ Operating System
Mac users, follow the procedures described in the guide [here].

Windows users, follow the steps in Case 5 in the section of this guide [here].

■ Others
You may solve the issue by doing the following.
- Disconnect any USB hubs and connect the unit directly to your PC/Mac.
- Disconnect any other USB storage devices.
- Quit all other applications.
- Connect to a different USB port of your PC/Mac.