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Serato DJ Pro or your operating system may not recognize the unit as a controller.

Mac
Follow the instructions in the troubleshooting guide [here].

Windows
Refer to Case 3 in the guide [here].

You may solve the issue by doing the following:
- Disconnect any USB hubs and connect the unit directly to your PC/Mac.
- Disconnect any other USB devices.
- Quit all other applications.
- Connect to a different USB port.

"}}]}]]}]}]]}]