Sound skips, cuts, or is affected by noise [Serato]
Three main factors can cause this and there are three possible countermeasures:
■When buffer size is the cause
If the buffer size is too low, sound cutting or noise might occur.
You can adjust buffer size in Serato DJ Pro [Setup] < [Audio] < [USB Buffer size].
First, select a large value such as 20 ms. If the problem clears up, adjust to a value small enough that you don't experience a delay (latency).
*The appropriate value depends on the system specification.
■When the connection or other equipment is the cause
An unstable connection with your PC/Mac may cause these problems.
To solve this, shut down your PC/Mac and disconnect all other USB devices and USB hubs.
Then, connect the XDJ-XZ directly to a different USB port.
■When your system (PC/Mac) is the cause
Doing the following may solve the issue:
- Quit all other applications.
- Disconnect from the internet and exit security software.
- Turn off wireless connections such as Wi-Fi or Bluetooth.
- Turn off power-saving settings.
If your computer's system doesn’t meet the requirements of Serato DJ Pro, it may cause the issue.
Read details on system requirements [here].
