Skipping, interruption, distortion, or noise occurs in the audio.

Check the following items.

1. Does your computer meet the system requirements of the DJ software?

⇒ Check : What are the system requirements (recommended operating environment) for Serato DJ?

2. Are the sound volume adjustment control and slider set appropriately?

⇒ Check: Troubleshooting - No audio > No sound is output from the headphones or master output.

3. Is the buffer size adjusted appropriately?

⇒ Check: Functions > How should I adjust the buffer size?

4. Is the input level of the microphone or other connected device appropriate?

⇒ Check: Troubleshooting > The sound of the microphone is distorted

5. Is the key lock on?

When the key lock is on, the sound quality changes because key control processing is performed to keep the key constant. This change in sound quality is in accordance with the specifications of the product and is not a failure.

6. Are you using a USB hub?

⇒ A USB hub cannot be used. Be sure to connect this unit directly to a USB port on the computer.

7. Are other applications running?

Exit all other applications including the screen saver and resident software.

(When exiting antivirus and other security software, before doing so, be sure to disconnect the Internet connection to ensure the security of your computer.)

8. Is the USB cable connected properly?

⇒ Connect the computer and DDJ-SR2 using the included USB cable.

9. Is your computer set to power saving mode?

⇒ Cancel the power saving mode of your computer.

10. Does your computer have a wireless connection function or Bluetooth function?

⇒ Turn off the wireless connection function or Bluetooth function.

11. Are USB devices other than the DDJ-SR2 connected?

Remove external hard disks and the keyboard (for some models), etc. to check the status with only the built-in hard disk.

12. If your computer has more than one USB port, check using a different USB port.