I can't set [AUDIO] in the rekordbox Preferences correctly. Why not?

The installation of the driver software might be incomplete or the connection might be causing a problem.

If you’ve already installed the driver software, try again using the following procedure:

 

■Windows

1. Close rekordbox and disconnect the XDJ-AZ from your computer.

2. Open the control panel (or [Start] > [Settings] > [Apps]) and uninstall [XDJ-AZ Driver].

3. Close Windows.

4. Disconnect other USB devices, USB hubs, etc.

5. Start Windows.

6. Download the driver software from [here].

7. Install the driver software again.

　*An error will occur when the license agreement screen is displayed and you try to proceed without clicking "I agree".

8. Connect the XDJ-AZ to another port without using a USB hub, etc.

 

If you still can't set [AUDIO], the problem might be caused by operating system settings, etc.

See case 3 and 6 in the guide [here].

 

■Mac

1. Close rekordbox and disconnect the XDJ-AZ from your computer.

2. Download the driver software from [here].

3. Double-click [XDJ-AZ Uninstaller] to uninstall it.

4. Close your Mac and disconnect other USB devices, USB hubs, etc.

5. Start your Mac.

6. Double-click [XDJ-AZ AudioDriver.pkg] to reinstall it.

7. Connect the unit to another port without using a USB hub, etc.

8. Follow the instructions in the troubleshooting guide [here].