The Serato DJ Pro screen doesn't react to anything I do on the XDJ-AZ when it's connected.

Serato DJ Pro or your operating system might not recognize the unit as a controller.

 

■ Mac

Follow the instructions in the troubleshooting guide [here].

 

■ Windows

See Case 5 in the guide [here].

 

You might solve the issue by doing the following:

- Disconnect any USB hubs and connect the unit directly to your PC/Mac.

- Disconnect any other USB devices.

- Quit all other applications.

- Connect to a different USB port.