Sound comes out of my headphones or speakers incorrectly. Why? [rekordbox for Mac/Windows]

There are three things to consider: settings, operation and connection.

Please check each in the following sequence:

 

1) Confirm the audio output destination setting

1. Open rekordbox for Mac/Windows Preferences.

2. Click [Audio].

3. Check that each item is selected as follows:

 

■ Windows

Audio: XDJ-AZ ASIO

Mixer Mode: External

Output Deck1: XDJ-AZ ASIO: CH1

Output Deck2: XDJ-AZ ASIO: CH2

Output Deck3: XDJ-AZ ASIO: CH3

Output Deck4: XDJ-AZ ASIO: CH4

Output Sampler Deck: XDJ-AZ ASIO: SAMPLER VOL

 

■ Mac

Audio: XDJ-AZ

Mixer Mode: External

Output Deck1: XDJ-AZ: CH1

Output Deck2: XDJ-AZ: CH2

Output Deck3: XDJ-AZ: CH3

Output Deck4: XDJ-AZ: CH4

Output Sampler Deck: XDJ-AZ: SAMPLER VOL

 

*If you can’t select the correct choice because it isn’t displayed or an error has occurred etc., refer to [Audio & Sound > Audio Settings/Control) > "I can't set [AUDIO] in the rekordbox Preferences correctly."]

 

2) Check the volume level operation

1. Play a track.

2. Set the TRIM knob to the center (12 o’clock).

3. Slide the channel fader to the top.

4. Slide the crossfader to the center.

5. Turn the MASTER LEVEL knob to 2 o'clock.

If the MASTER LEVEL indicator lights up more than halfway, there’s no problem in the settings and operation.

If you don’t hear any sound from the headphones at this point, check the following:

6. Turn the HEADPHONES MIXING knob to the center.

7. Turn the HEADPHONES LEVEL knob all the way to the left.

8. Press the MASTER CUE button.

9. Turn the HEADPHONES LEVEL knob slowly to the right.

 

3) Check the connection of speakers and headphones

For details, see [Connections] in the Quick Start Guide.

Even if you’ve already connected them, reconnect them to make sure they’re properly connected.

You can read the Quick Start Guide [here].