The message [Error: Failed to connect audio!!] is shown, or the virtual deck disappears immediately on the Serato DJ Pro screen.

The installation of the driver software might be incomplete or the connection might be causing a problem.

If you've already installed the driver software, try again in the following sequence:

■ Windows

1. Close Serato DJ Pro and disconnect the XDJ-RX3 from your computer.

2. Open the control panel (or [Start] > [Settings] > [Apps]) and uninstall [XDJ-RX3 Driver].

3. Quit Windows.

4. Disconnect other USB devices, USB hubs, etc.

5. Start Windows.

6. Download driver software from [here].

7. Install the driver software again.

　*An error will occur when the license agreement screen is displayed and you try to proceed without clicking [I agree].

8. Connect the XDJ-RX3 to another port without using a USB hub, etc.

If you still experience the problem, it might be caused by operating system sound settings, etc.

Remove all other USB devices from your computer.

Follow the instructions in the troubleshooting guide Case 3.1 [Check the default device selected in the [Sound] panel] or Case 6 [here]

*The guide is for rekordbox users but you can fix the problem in the same way.

■ Mac

1. Close Serato DJ Pro and disconnect the XDJ-RX3 from your computer.

2. Download the driver software from [here].

3. Double-click [XDJ-RX3 Uninstaller] to uninstall it.

4. Shut down your Mac and disconnect other USB devices, USB hubs, etc.

5. Start your Mac.

6. Double-click [XDJ-RX3 AudioDriver.pkg] to reinstall it.

7. Connect the XDJ-RX3 to another port without using a USB hub, etc.

8. Follow the instructions in the troubleshooting guide

macOS Big Sur: [here]

macOS Catalina, Mojave, High Sierra: [here]

　

If you still experience the problem, it might be caused by operating system sound settings, etc.

Remove all other USB devices from your Mac, uninstall the virtual audio device etc, and restart the Mac.