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rekordbox or your operating system may not recognize the unit as a controller.

 

Mac

 Follow the instructions in the troubleshooting guide [here]

 

Windows

 Refer to case 5 in the guide [here].

 

 You may solve the issue by doing the following:

 - Disconnect any USB hubs and connect the unit directly to your PC/Mac.

 - Disconnect any other USB devices.

 - Quit all other applications.

 - Connect to a different USB port.

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