Operation is possible with Serato DJ but the sound is not output (The DDJ-SX2 is not recognized as the audio device).
(1) Set the INPUT SELECT switch to the PC position.
(2) Check that the TRIM control, channel faders, crossfader, MASTER LEVEL control, EQ control, and FILTER control are in appropriate positions.
For details, see "No sound is output from the headphones or from Master Out" in FAQ "Troubleshooting - No audio".
(3) When multiple USB devices (a mouse, a keyboard, etc.) are connected to the same USB bus on the computer or a USB hub, DDJ-SX2 may not operate properly due to problems of USB bus bandwidth or conflicts between USB devices.
The problem can sometimes be solved by changing the USB ports to which devices are connected.
(4) Is the dedicated driver software (for Windows only) installed?
The dedicated driver software must be installed before using this unit connected to the computer.
The driver software supports the following operating systems.
-Windows
Windows 7 32-bit/64-bit
Windows 8 32-bit/64-bit
Windows 8.1 32-bit/64-bit
You can download the driver software from this page.
(5) Are DDJ-SX2 and the computer connected properly with a USB cable?
DDJ-SX2 and the computer must be connected properly.
(6) Is your Serato DJ software version 1.7.0 or later?
When DDJ-SX2 and the Serato DJ software are connected, you must use version 1.7.0 or later software.
Serato DJ 1.7.0 supports the following operating systems.
-Windows
Windows 7 and Windows 8.1
32-bit: (CPU) 2.0 GHz Core 2 Duo, 1.07 GHz Core i3, i5, and i7 / (memory) 2 GB
64-bit: (CPU) 2.4GHz Core 2 Duo, 1.07 GHz Core i3, i5, and i7 / (memory) 4 GB
-Mac OS
Mac OS X 10.9, 10.8, and 10.7
32-bit: (CPU) 2.0 GHz Core 2 Duo, 1.07 GHz Core i3, i5, and i7 / (memory) 2 GB
64-bit: (CPU) 2.4 GHz Core 2 Duo, 1.07 GHz Core i3, i5, and i7 / (memory) 4 GB
For the latest operating systems supported by Serato DJ 1.7.0, see the link to the Serato operating requirements page.
(7) Is Track Gain Adjust or Master Output Level Adjust of the Serato DJ software turned fully down?
Adjust them to an appropriate position.
For details on making settings in Serato DJ, see the Serato DJ Software Manual.
(8) Are the terminals and plugs dirty? Clean the terminals and plugs before making connections.
