Operation is possible with rekordbox but the sound is not output (The DDJ-RX is not recognized as the audio device).
(1) Set the INPUT SELECT switch to the PC position.
(2) Check that the TRIM control, channel faders, crossfader, MASTER LEVEL control, EQ control, and FILTER control are in appropriate positions.
For details, see "No sound is output from the headphones or from Master Out" in FAQ "Troubleshooting - No audio"
(3) When multiple USB devices (a mouse, a keyboard, etc.) are connected to the same USB bus on the computer or a USB hub, DDJ-RX may not operate properly due to problems of USB bus bandwidth or conflicts between USB devices.
The problem can sometimes be solved by changing the USB ports to which devices are connected.
(4) Is the dedicated driver software (for Windows only) installed?
The dedicated driver software must be installed before using this unit connected to the computer.
The driver software supports the following operating systems.
-Windows
Windows 7 32-bit/64-bit
Windows 8 32-bit/64-bit
Windows 8.1 32-bit/64-bit
Windows 10 32-bit/64-bit
You can download the driver software from the support page.
(5) Are DDJ-RX and the computer connected properly with a USB cable?
DDJ-RX and the computer must be connected properly.
(6) Is your rekordbox software version 4.0.0 or later?
When DDJ-RX and the rekordbox software are connected, you must use version 4.0.0 or later software.
rekordbox 4.0.0 supports the following operating systems.
Windows 10 / Windows 8 / Windows 8.1 / Windows 8 Pro / Windows 8.1 Pro (The latest service pack)
Windows® 7 Home Premium / Professional / Ultimate (The latest service pack)
Intel® Processer Dual Core 2.0GHz or higher
4 GB or more of RAM
Mac OS X 10.10, 10.9, 10.8 (Updated to the latest version)
Intel® Processer Dual Core 2.0GHz or higher
4 GB or more of RAM
For the latest operating systems supported by rekordbox 4.0.0 see https://rekordbox.com.
(7) Are the terminals and plugs dirty? Clean the terminals and plugs before making connections.
